Order Policies

Payment terms
All rates are cited in US DOLLARS, F.O.B. Taoyuan Airport, Taiwan. All payments must be made in advance. All shipping charges, packing and documentation fees will be suitably listed on the invoice. Regular payments use Telegraphic Transfer (TT).

Document & handling fees
The documentation and handling charges $90.00 per shipment.

Packaging
The typical package dimensions are L82cm x W60cm x H45cm. Each packed box weighs on average around 30kg – 40kg. All fish are separately packed in their own bags, so your fish will have the best likelihood of survivability. The packing fee for all this is only $15.00 USD per box.

Delivery time
A minimum of five working days are required to enable time for completing all the documentation necessary and for the treatment of fish for export. Shipment time is subject to and based mostly on the availableness of air cargo space.

Freight costs
Freight costs by the airline rely on the destination airport and the airline used. These fees are established by the airlines. Contact us to get a quote.

Warranties
We assure that you’ll receive, healthy, live fish, with the lowest possible DOA rate, taking on minimal losses due to the strain of international travel. All DOAs must be announced to us within 24 hours of the shipment’s arrival. Our DOA rates average less than 3%. We call for photo documentation of all DOAs over 10% (due to the fact it’s unusual).

D.O.A. Claims:

  • MFT accept D.O.A no longer than 24 hours after arrival of the delivery.
  • MFT do not recognize any D.O.A claim if there is flight delay.
  • O.A claim must be associated within the picture of D.O.A.
  • MFT do not recognize below 5% D.O.A.
  • The substitute will be ready on the next shipment.