Order Policies

PAYMENT TERMS
All prices are quoted in US DOLLARS, F.O.B. Taoyuan Airport ,Taiwan . Payment must be made in advance. All freight charges, packaging and documentation fees will be conveniently listed on the invoice. Payment use Telegraphic Transfer (TT).

DOCUMENT & HANDLING FEES
The documentation and handling charges $100.00 per shipment.

PACKAGING
The standard package dimensions are L71cm x W50cm x H40cm. Each packed box weighs on average approximately 25kg - 30kg. All fish are individually packed in their own bags, so your fish will have the highest chance of survivability. The packing charge for all this is only $15.00 USD per box.

DELIVERY TIME
A minimum of Seven (7) days are required to allow time for fulfilling all the documentation required and for the conditioning of fish for export. Shipment time is subject to and dependent on the availability of air cargo space.

FREIGHT CHARGES
Freight charges by the airline depend on the destination airport and the airline used. These charges are determined by the airlines. Contact us to get a quote.

GUARANTEES AND CLAIMS
We guarantee that you'll receive, healthy, live fish, with the lowest possible DOA rate, accepting minimal losses due to the stress of international travel. All DOAs must be reported to us within 24 hours of the shipment's arrival. Our DOA rates average less than 3%. We require photo documentation of all DOAs above 10% (because it's so rare).
D.O.A. CLAIM :
MFT accept D.O.A no more than 24 hours after arrival of the shipment.
MFT do not accept any D.O.A claim if there is flight delay.
D.O.A claim must be attached within the picture of D.O.A.
MFT do not accept below 5% D.O.A.
The replacement will be processed on the next shipment